Refund policy

Apgoza

Last updated: November 10, 2026

Requesting a return within 30 days

You may request an eligible return within 30 days after delivery. Email sale@apgoza.shop with your order number, selected product and reason. We will provide the appropriate return destination and instructions. Please obtain those instructions before mailing a parcel.

Change-of-mind returns

Change-of-mind products should be unused, complete and in their original condition and packaging, with the accessories, manuals and components supplied for the selected kit. For a telescope, include the supplied eyepieces, diagonal, tripod, adapter, caps and case where applicable. For a vacuum, include supplied attachments, filters and charging components where applicable.

You may carefully inspect an item. Wear, contamination, alteration, missing components or damage after delivery may affect a change-of-mind return; we explain any proposed adjustment. Opening packaging or discovering a defect during setup does not itself remove rights concerning defective, damaged or incorrectly described goods.

Defects, missing components and incorrect items

Contact sale@apgoza.shop with your order number, product and a description of the issue. Photos may help us identify the item and affected component. We review the situation and arrange an appropriate replacement, missing part or refund. You do not have to pursue a separate manufacturer before asking Apgoza for assistance with a purchase here.

Stop using electrical equipment or batteries that appear damaged. Tell us about a damaged or swollen battery before arranging a return. Follow the supplied handling instructions and the return method we provide; do not put a damaged lithium battery in ordinary mail.

Return postage and fees

Apgoza pays reasonable return shipping for confirmed defective, damaged or incorrect items and supplies the method or label before shipment. The customer pays return postage for a change-of-mind return. There is no restocking fee. Standard outbound United States delivery is free; we do not deduct an undisclosed outbound shipping charge from an approved refund.

Packing and return destination

The return destination may differ from the business contact address or the outbound parcel label. Contact us first. Return the components supplied with the selected product, secure fragile optics and moving parts, and package the item safely. Do not apply tape directly to optical surfaces. Follow the instructions for any battery-containing item. Keep your tracking receipt if you arrange return shipping.

Inspection and refunds

We notify you after a return is received and inspected. Approved refunds are issued to the original payment method within 10 business days of approval, including the refundable item amount and applicable tax. Banks and payment providers may need additional time to post the credit.

If inspection affects eligibility, we explain the reason and any proposed adjustment. We do not impose an automatic percentage deduction on every opened package. Contact sale@apgoza.shop if more than 10 business days have passed after approval without a refund notice.

Exchanges, cancellations and rights

Ask us before returning a product for a different model or kit. Replacement availability is checked separately. Cancellation requests are considered before dispatch where possible; after shipment the return procedure applies.

This policy does not exclude mandatory rights or remedies for faulty or misdescribed goods. Any additional product warranty applies only where expressly supplied for the exact selection; no general extended warranty is implied.

Contact Apgoza

Apgoza
Operated by: JiangXiSiLiaoLengWenHuaChuanMeiYouXianGongSi
Business contact address: 6535 71 Avenue S, Horace, ND 58047, United States
Email: sale@apgoza.shop
Contact Apgoza

Contact us before mailing a return. We provide the appropriate destination and method. The business contact address is not automatically a return warehouse.